Frequently asked questions
Unfortunately we cannot reschedule the work. We will do everything we can to carry out the work at a time that suits most of our customers.
Unfortunately, offering everyone emergency power during the daily (maintenance) work is not a realistic option. We will try and help you out as far as possible. For example with advice for you to prepare for the power cut. You can also hire a generating set.
Is it just your CH boiler that is not working? Check the water pressure and reset the boiler by pressing the reset button or just by removing the plug. If that does not work, you can contact your installer.
In order to keep the energy network safe and reliable, we need to carry out maintenance. At times this will mean you temporarily have no gas and power. That way we can perform our work safely. You are not entitled to a compensation payment for this type of planned maintenance. You can only get this in case of a spontaneous disruption that lasts longer than 4 hours.
Our mechanics must work in a clean and tidy fashion. Do you still have complaints about our mechanics or the work? We truly apologize for this. We would like to know of any complaints you have. You can report your complaint via the contact form (Dutch).