Replacement of your energy supply
Replacement of your energy supply
You have probably received a visit recently from a fitter to check your meter cabinet. In the near future we are replacing the energy connections to your home. We are not just doing this for the sake of it, we are doing it because we have to. You can read more about it on this page.
Why are we replacing your energy supply?
The electricity cable and gas pipe to your home are outdated. This may lead to faults in the future and we would like to prevent this.
What does the work involve?
We are replacing the cable and pipe from the road into your meter cabinet. To do this we have to dig a trench from the street to the facade of your property. We shall also be carrying out work in your meter cabinet. We need around 8 hours to replace the cable and pipe. To do this any upstairs and downstairs neighbours also need to be at home. We shall of course ensure that your meter cabinet, garden and paving look good again after the work.
Who is carrying out the work?
Liander has outsourced the work to the firm A. Hak Infranet B.V. They will contact you in the near future to make an appointment. If they do not have your telephone number, then they will call by. If you would prefer to make an appointment yourself, you can contact the Planning department of this firm on 035 695 40 32. You can reach them on working days between 8:00 and 17:00 hours.
Do you have any more questions?
Please find below the answers to your possible questions or look on liander.nl/workinyourarea. If your question is not there, then:
- for general questions you can contact Josje van Diepen, workflow manager at Liander, on 06 11 64 38 92 or via firstname.lastname@example.org;
- for questions on planning you can contact the customer service department of A. Hak Infranet B.V. via 035 695 40 32.
Do you not have smart meters yet?
The fitter will then fit a smart electricity and gas meter while he is carrying out the other work.
Why the smart meter?
The smart meter is very convenient and gives you an idea of your energy consumption. But why is Liander actually installing the smart meter?
A few of your questions answered
What must I take into account if I temporarily have no electricity?
All your appliances that run on electricity will temporarily fail to work. So switch off your electrical appliances before the work begins and where possible remove the plugs from the socket. For most households it is particularly important to take into account the following appliances:
- Refrigerator and freezer: keep your refrigerator and freezer closed as far as possible. They will then stay cold longer.
- Home telephone and internet: usually your home telephone and internet modem will no longer work if there is no power.
- Central heating: your CH boiler will no longer work if there is no power. As a result you will temporarily have no heating and hot water.
- Alarm installations: take into account that your alarm installation may be switched off. It is also possible that your alarm installation will give an unintentional alarm message. Consult the manufacturer for more information and inform your alarm centre.
- Medical devices: ventilator or dialysis equipment for example may temporarily not work. Report the power cut and the appointment that the contractor has made with you to your medical help centre in good time. It is possible that in consultation your medical help centre can find you an alternative, for example battery-powered replacement equipment.
What must I take into account if I temporarily have no gas?
All your appliances that work on gas may temporarily fail to work while the work is being carried out. In most households this involves the following appliances:
- Central heating: your CH boiler will no longer work if there is no gas. As a result you will temporarily have no heating and hot water.
- Shower and bath: you will have hot water as usual until 8:00 a.m.
- Gas cooker: take into account that you will temporarily not be able to cook.
What must I take into account when work is carried out on the gas connection?
During the work on the gas connection we always check your own internal installation for leaks. We do this for your safety. Your internal installation begins after the meter and you yourself are responsible for this. If we find a leak in this section we will have to turn off the main gas valve and you will have to call in an installer yourself.
How can you help us prepare for the work?
You will help us enormously if you ensure that your meter cabinet is empty and easy to access.
How can I be sure that I am letting right people in?
The fitter has an identity card on him. This gives his name, usually a passport photo and the company name Liander. The contractors’ and subcontractors’ fitters also carry an identity card. Just ask to see it.
Does someone have to be at home during the work?
Yes, it is important that someone aged 18 years or over is at home during the work. If there is no adult at home, then we cannot start work.
What must I do if I still can’t be present?
Ask someone else (an adult) to be present. For example give your key to one of your neighbours or a family member. Please let us know this at least three working days before the work.
What does the work cost?
The costs are for the account of Liander.
I would like more information about the smart meter, where can I find this?
Look on liander.nl/whythesmartmeter. Here you can find all the information and an explanation.
I feed electricity back into the grid and have not reported this to Liander. What must I do?
If you feed electricity back into the grid, for example via solar panels, and have not told us this yet, within 10 days after the meter is fitted you can report this to us via liander.nl/terugleveren (only in Dutch).
We live in a rented home. Do I have to agree this work with the owner?
This depends on the agreements that you have made with your landlord. We generally advise you to notify them that we are going to carry out this work. The most important thing is that someone is at home when the work is carried out.