Rectifying a communication fault in your meter(s)

Rectifying a communication fault in your meter(s)

Liander is your network operator. We are working to develop an energy network that meets the demands of today and tomorrow. In this way we are ensuring that 3.2 million Dutch households and businesses can use electricity and gas.

Your meter is no longer sending the meter readings to your energy supplier

You have Liander energy meters in your meter cabinet. Our data show that your meter(s) is/are no longer sending data to your energy supplier. As a result you are not currently receiving up-to-date consumption summaries. And your energy supplier can no longer download your meter readings for your annual account. As a result your meter readings are estimated in your annual account. We would like to call by to rectify the fault free of charge.

Would you like to make an appointment?

We have asked our contractor BAM to rectify the fault. Our contractor will need an hour (sometimes two) of your time to carry out the work. You can easily book an appointment yourself online by following the steps below:

  • Step 1: Go to (only in Dutch) or scan the QR code in the letter you have received.
  • Step 2: Login with your letter reference and access code. You will find this in the blue box in your letter. This is not necessary if you use the QR code.
  • Step 3: Enter your details.
  • Step 4: Click through to the contractor’s appointment portal.
  • Step 5: Choose a date and time that suits you.

Safe working in coronavirus times

The Dutch Government has produced a guide which states how we can carry out our work and at the same time protect the health of our customers and staff. This guide is called the ‘Safe Working Protocol’. Please download a digital leaflet in which we explain how we can work safely in your home.

Any questions? Just ask!

You can contact BAM from Monday to Friday between 8.00 am and 6.00 pm via 088 - 77 70 800 or send an e-mail to BAM‘s staff will be pleased to answer your questions.


Why the smart meter?

The smart meter is very convenient and gives you an idea of your energy consumption. But why is Liander actually installing the smart meter?

Good to know

There are a few points that are useful to know when it comes to smart meters.