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You have received a letter from us stating that we need photos of your meter cupboard. Below you can read the translation of this letter(s).
You have received a letter from us stating that we need photos of your meter cupboard. Below you can read the translation of this letter(s).
A while ago we tried to install new meters at your property. Unfortunately, we were unable to do so. This letter provides additional information about this.
Meter cupboards must meet certain guidelines in order for the meters to be installed. At the time we wanted to install your meters, your meter cupboard did not meet these guidelines. We were therefore unable to install the new meters at your property.
We will assess the photos you provide to see whether the new meters can be installed at your property. This will enable us to make the necessary preparations. If you are unsure what modifications need to be made to your meter cupboard, please still take photos and send them to us together with your details. We will email you back with an explanation of the required modifications.
Have you modified your meter cupboard and did you incur costs for this work? If so, these costs may be reimbursed. We will reimburse the costs incurred up to a maximum of €300, including VAT. Do you want to find out if you qualify for this reimbursement? There are 2 options available to you:
Contact us to request a reimbursement. You can do this by replying to the email that you receive from us after providing your photos and details. Please send the above-mentioned receipts or invoice with your reply, together with your name, address and IBAN.
We will install smart meters. If you do not want your meter to be read remotely, you can deactivate the read-out function easily yourself on Mijn Liander (My Liander) after installation. You can reactivate the read-out function at a later date if you want to.
Would you prefer not to have a smart meter? If so, please inform the contractor who contacts you to make an appointment. A meter without a read-out function will be installed in this case.
Liander is your network operator. We are working to develop an energy network that meets the demands of today and tomorrow. In this way we are ensuring that 3.2 million Dutch households and businesses can use electricity and gas.
Do you have any other questions? Visit our contact page for answers to frequently asked questions and our contact details.
Yours sincerely,
Liander N.V.
We recently asked you to send us photos of your meter cupboard. As yet we have not received these. This letter explains how you can still send these photos to us.
Meter cupboards must meet certain guidelines in order for the meters to be installed. At the time we wanted to install your meters, your meter cupboard did not meet these guidelines. We were therefore unable to install the new meters at your property.
We will assess the photos you provide to see whether the new meters can be installed at your property. This will enable us to make the necessary preparations. If you are unsure what modifications need to be made to your meter cupboard, please still take photos and send them to us together with your details. We will email you back with an explanation of the required modifications.
Have you modified your meter cupboard and did you incur costs for this work? If so, these costs may be reimbursed. We will reimburse the costs incurred up to a maximum of €300, including VAT. Do you want to find out if you qualify for this reimbursement? There are 2 options available to you:
Contact us to request a reimbursement. You can do this by replying to the email that you receive from us after providing your photos and details. Please send the above-mentioned receipts or invoice with your reply, together with your name, address and IBAN.
And do you request smart meters at a later date? In this case the installation will no longer be free of charge. You will find the costs for the work at www.liander.nl/tarieven. In addition, you will no longer be entitled to a possible reimbursement for modifying your meter cupboard.
We will install smart meters. If you do not want your meter to be read remotely, you can deactivate the read-out function easily yourself on Mijn Liander (My Liander) after installation. You can reactivate the read-out function at a later date if you want to. Would you prefer not to have a smart meter? If so, please inform the contractor who contacts you to make an appointment. A meter without a read-out function will be installed in this case.
Liander is your network operator. We are working to develop an energy network that meets the demands of today and tomorrow. In this way we are ensuring that 3.2 million Dutch households and businesses can use electricity and gas.
Do you have any other questions? Visit our contact page for answers to frequently asked questions and our contact details.
Yours sincerely,
Liander N.V.