Make an appointment to resolve a failure in your smart meter

Dear,

The smart meter at your address has a fault. We have already written to you about this, but you have not yet booked an appointment. This letter explains how you can still do this.

Your smart meter has a fault 

We have noticed that your smart meter is no longer able, or not always able, to send meter readings to your energy supplier. You may not have noticed this yourself yet. Without meter readings your energy supplier is unable to produce an accurate overview of your energy consumption. If your energy supplier does not receive meter readings via your smart meter and/or you do not supply the meter readings manually, your consumption will be estimated. In such a case it is more likely that you will receive an incorrect bill. Your meter needs to be working properly to ensure you do not pay too much. We work with contractors who will repair the fault.

An engineer from (name contractor in the letter) will come to repair the fault free of charge

Simply make an appointment for this yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from. If it is not possible to repair the fault in your meter during our visit, the engineer will install a new meter straight away, free of charge. 
Please note: if a new meter needs to be installed and if you have both an electricity and gas meter, it will sometimes be necessary to replace both meters. The engineer will always assess this during your appointment. 

Make an appointment 

Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the letter.
Step 2: Enter the reference provided  and the access code on this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you. 

Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours. 

Liander is your network operator

We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.

Final points

Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.

Yours sincerely,
Liander N.V.

Dear,

The smart meter at your address has a fault. You have already received a number of letters about this. That is why we are sending this final reminder. 

An engineer from (name contractor in the letter) will come to repair the fault free of charge

Simply make an appointment for this yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from. If it is not possible to repair the fault in your meter during our visit, the engineer will install a new meter straight away, free of charge. 
Please note: if a new meter needs to be installed and if you have both an electricity and gas meter, it will sometimes be necessary to replace both meters. The engineer will always assess this during your appointment. 

Make an appointment by (date in the letter)

Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the letter.
Step 2: Enter the reference provided  and the access code on this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you. 

Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours. 

Why it is important to repair the fault in your meter

Without meter readings your energy supplier is unable to produce an accurate overview of your energy consumption. If your energy supplier does not receive meter readings via your smart meter and/or you do not supply the meter readings manually, your consumption will be estimated. In such a case it is more likely that you will receive an incorrect bill. Your meter needs to be working properly to ensure you do not pay too much.

What happens if you do not have the fault repaired now?

In that case we will declare the smart meter to be ‘unreadable’. The job will be cancelled with the contractor and you will not receive any further letters from us in relation to repairing the fault. What does this mean for you?

• You will need to pass on the meter readings to your energy supplier manually.
• You will no longer receive monthly overviews of your energy consumption from your energy supplier, which means you will no longer have an accurate insight into your consumption.
• Do you have a dynamic contract? Please note: your energy supplier will no longer be able to use dynamic tariffs to calculate your bill.
• Would you like to have the fault in your smart meter repaired at a later date? If so, you can let us know via www.liander.nl/wissel-meter.

Liander is your network operator

We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.

Final points

Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.

Yours sincerely,
Liander N.V.