Make an appointment to resolve a failure in your smart meter
You have received a letter from us to make an appointment te resolve a failure in your smart meter. Below you can read the English translations of this letter(s).
Dear,
The smart meter at your address has a fault. You can read more about this in this letter.
We have noticed that your smart meter is no longer able, or not always able, to send meter readings to your energy supplier. You may not have noticed this yourself yet. Without meter readings your energy supplier is unable to produce an accurate overview of your energy consumption. If your energy supplier does not receive meter readings via your smart meter and/or you do not supply the meter readings manually, your consumption will be estimated. In such a case it is more likely that you will receive an incorrect bill. Your meter needs to be working properly to ensure you do not pay too much. We work with contractors who will repair the fault.
Simply make an appointment for this yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from. If it is not possible to repair the fault in your meter during our visit, the engineer will install a new meter straight away, free of charge.
Please note: if a new meter needs to be installed and if you have both an electricity and gas meter, it will sometimes be necessary to replace both meters. The engineer will always assess this during your appointment.
Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the brief
Step 2: Enter the reference provided and the access code on this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you.
Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.
Yours sincerely,
Liander N.V.
Dear,
The smart meter at your address has a fault. We have already written to you about this, but you have not yet booked an appointment. This letter explains how you can still do this.
We have noticed that your smart meter is no longer able, or not always able, to send meter readings to your energy supplier. You may not have noticed this yourself yet. Without meter readings your energy supplier is unable to produce an accurate overview of your energy consumption. If your energy supplier does not receive meter readings via your smart meter and/or you do not supply the meter readings manually, your consumption will be estimated. In such a case it is more likely that you will receive an incorrect bill. Your meter needs to be working properly to ensure you do not pay too much. We work with contractors who will repair the fault.
Simply make an appointment for this yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from. If it is not possible to repair the fault in your meter during our visit, the engineer will install a new meter straight away, free of charge.
Please note: if a new meter needs to be installed and if you have both an electricity and gas meter, it will sometimes be necessary to replace both meters. The engineer will always assess this during your appointment.
Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the letter.
Step 2: Enter the reference provided and the access code on this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you.
Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.
Yours sincerely,
Liander N.V.
Dear,
The smart meter at your address has a fault. You have already received a number of letters about this. That is why we are sending this final reminder.
Simply make an appointment for this yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from. If it is not possible to repair the fault in your meter during our visit, the engineer will install a new meter straight away, free of charge.
Please note: if a new meter needs to be installed and if you have both an electricity and gas meter, it will sometimes be necessary to replace both meters. The engineer will always assess this during your appointment.
Step 1: Scan the QR code or visit the URL in the letter.
Would you prefer to make an appointment by telephone? Call the contractor at the telephone number listed in the letter.
Step 2: Enter the reference provided and the access code on this letter online. You do not need to do this if you use the QR code.
Step 3: Enter your details.
Step 4: Click through to the contractor’s booking portal.
Step 5: Choose a date and time convenient for you.
Please note: if your meter needs to be replaced, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
Without meter readings your energy supplier is unable to produce an accurate overview of your energy consumption. If your energy supplier does not receive meter readings via your smart meter and/or you do not supply the meter readings manually, your consumption will be estimated. In such a case it is more likely that you will receive an incorrect bill. Your meter needs to be working properly to ensure you do not pay too much.
In that case we will declare the smart meter to be ‘unreadable’. The job will be cancelled with the contractor and you will not receive any further letters from us in relation to repairing the fault. What does this mean for you?
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Do you have any questions about your appointment? You can contact the contractor at the telephone number listed in the letter.
Yours sincerely,
Liander N.V.