Make an appointment for your meter replacement
English translation of the letter(s) that you have received from us
Dear resident,
The electricity and/or gas meter at your address needs to be replaced. You can read more about this in this letter.
The electricity and/or gas meter at your address is not legally compliant
This means that your meter no longer meets the legal requirements. As a result, we can no longer be certain that it is still recording your consumption and any energy you are feeding back to the grid correctly. We are therefore required to replace your meter and would like to make an appointment with you to carry out this work. There is no charge for replacing the meter.
An engineer from BAM, Energiewacht, Kemkens OR Heijmans will come to replace your meter
Simply make an appointment yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from.
Make an appointment to replace your meter
- Go to <url> or scan the QR code by <datum> at the latest.
- Enter the reference provided on this letter: <briefkenmerk> and the access code: <toegangscode> online. You do not need to do this if you use the QR code.
- Enter your details.
- Click through to the booking portal of <aannemer>.
- Choose a date and time convenient for you.
Please note: While your new meter is being installed, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
How is it established that a meter is not legally compliant?
Each year we check a number of different types of meter to see if they are still working properly. We carry out these checks on a random basis together with the other regional network operators. The results of these random checks are assessed by the independent centre of expertise KIWA. If you would like to find out more about these random checks and the non-compliance of meters, please go to www.liander.nl/afkeur.
A smart meter will be installed
You will find more information about smart meters at www.liander.nl/slimmemeter. Would you prefer not to have a smart meter? If so, we can also install a digital meter without a read-out function for you. Please inform the engineer of this at the time of your appointment.
Please note: are we installing a smart meter and do you have both an electricity and gas meter? If so, it is sometimes necessary to replace both meters. The engineer will always assess this during your appointment.
Liander is your network operator
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Final points
Do you have any further questions about your appointment? If so, the contractor's availability and contact details can be found in the letter. The contractor will be happy to help you further.
Yours sincerely,
Liander N.V.
Dear resident,
The electricity and/or gas meter at your address needs to be replaced. We have already written to you about this.
The electricity and/or gas meter at your address is not legally compliant
This means that your meter no longer meets the legal requirements. As a result, we can no longer be certain that it is still recording your consumption and any energy you are feeding back to the grid correctly. We are therefore required to replace your meter and would like to make an appointment with you to carry out this work. There is no charge for replacing the meter. You are obliged to cooperate with the replacement of your meter. See Articles 4.2 and 5 of Liander’s General Terms and Conditions for Small Consumers at www.liander.nl/algemene-voorwaarden.
How is it established that a meter is not legally compliant?
Each year we check a number of different types of meter to see if they are still working properly. We carry out these checks on a random basis together with the other regional network operators. The results of these random checks are assessed by the independent centre of expertise KIWA. If you would like to find out more about these random checks and the non-compliance of meters, please go to www.liander.nl/afkeur.
An engineer from BAM, Energiewacht, Kemkens OR Heijmans will come to replace your meter
Simply make an appointment yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from.
Make an appointment to replace your meter by <date in letter> at the latest
- Go to <url> or scan the QR code by <datum> at the latest.
- Enter the reference provided on this letter: <briefkenmerk> and the access code: <toegangscode> online. You do not need to do this if you use the QR code.
- Enter your details.
- Click through to the booking portal of <aannemer>.
- Choose a date and time convenient for you.
Please note: While your new meter is being installed, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
A smart meter will be installed
You will find more information about smart meters at www.liander.nl/slimmemeter. Would you prefer not to have a smart meter? If so, we can also install a digital meter without a read-out function for you. Please inform the engineer of this at the time of your appointment. Please note: are we installing a smart meter and do you have both an electricity and gas meter? If so, it is sometimes necessary to replace both meters. The engineer will always assess this during your appointment.
Liander is your network operator
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Final points
Do you have any further questions about your appointment? If so, the contractor's availability and contact details can be found in the letter. The contractor will be happy to help you further.
Yours sincerely,
Liander N.V.
Dear resident,
The electricity and/or gas meter at your address needs to be replaced. We have sent you a number of letters to inform you of this. Despite these letters, you have not yet booked an appointment.
You are receiving this registered letter because your non-compliant meter has not yet been replaced
The electricity and/or gas meter at your address is not legally compliant. This means that your meter no longer meets the legal requirements. As a result, we can no longer be certain that it is still recording your consumption and any energy you are feeding back to the grid correctly. We are therefore required to replace your meter.
There is no charge for replacing the meter. We provided you with more information about this in our previous letters. You are obliged to cooperate with the replacement of your meter. See Articles 4.2 and 5 of Liander’s General Terms and Conditions for Small Consumers at www.liander.nl/algemene-voorwaarden. By sending you this letter by registered post, we are making sure that you have received this information. We trust that you will now make an appointment. You will find more information about the non-compliance of meters at www.liander.nl/afkeur.
Possible consequences if you do not make an appointment
If you do not make an appointment to replace your meter, we may have to take one of the following measures:
Under the General Terms and Conditions for Small Consumers, we may disconnect your electricity or gas supply. Once we have replaced the meter and you have paid the disconnection and reconnection charges, we will reconnect you and you will be able to use electricity and/or gas again.
To maintain the safety of our network, we will ask the courts for access to your property, in accordance with our legal obligation. You will be liable for all the costs associated with this measure.
These are situations you will want to avoid, and we are keen to avoid them too, of course. We are therefore giving you one more opportunity to make an appointment.
An engineer from BAM, Energiewacht, Kemkens OR Heijmans will come to replace your meter
Simply make an appointment yourself on a date that suits you. The sooner you make your appointment, the more dates and time slots will be available to choose from.
Make an appointment to replace your meter by <date in letter> at the latest
- Go to <url> or scan the QR code by <datum> at the latest.
- Enter the reference provided on this letter: <briefkenmerk> and the access code: <toegangscode> online. You do not need to do this if you use the QR code.
- Enter your details.
- Click through to the booking portal of <aannemer>.
- Choose a date and time convenient for you.
Please note: While your new meter is being installed, you will be unable to use any electricity and/or gas for between 1 and 2 hours.
A smart meter will be installed
You will find more information about smart meters at www.liander.nl/slimmemeter. Would you prefer not to have a smart meter? If so, we can also install a digital meter without a read-out function for you. Please inform the engineer of this at the time of your appointment.
Please note: are we installing a smart meter and do you have both an electricity and gas meter? If so, it is sometimes necessary to replace both meters. The engineer will always assess this during your appointment.
Liander is your network operator
We ensure that 3.2 million households and businesses can use electricity and gas. Now and in the future.
Final points
Do you have any further questions about your appointment? If so, the contractor's availability and contact details can be found in the letter. The contractor will be happy to help you further.
Yours sincerely,
Liander N.V.