In order to keep the energy network safe and reliable, we need to carry out maintenance. At times this will mean you temporarily have no gas and power. That way we can perform our work safely. Read more about the work we are carrying out and what you can expect.
For the translation of the letter you have received read below
You recently received a letter from us concerning maintenance work on the gas network in your area. This work was scheduled to take place on [check your letter for the date]. We are writing to keep you up to date with the latest situation.
The work on the gas network will not be going ahead at this time
Circumstances mean that unfortunately this planned work cannot be carried out at present. We understand that this will be inconvenient for you as you will have taken this work into account. Please accept our apologies.
We will let you know as soon as we have a new date for the work
At the moment we are unable to say when we will be able to carry out the work. As soon as we are able to schedule it in, we will contact you. You will receive another letter indicating the date when the work will take place. You don't need to take any action yourself.
Frequently asked questions
Unfortunately we cannot reschedule the work. We will do everything we can to carry out the work at a time that suits most of our customers.
Unfortunately, offering everyone emergency power during the daily (maintenance) work is not a realistic option. We will try and help you out as far as possible. For example with advice for you to prepare for the power cut. You can also hire a generating set.
Is it just your CH boiler that is not working? Check the water pressure and reset the boiler by pressing the reset button or just by removing the plug. If that does not work, you can contact your installer.
In order to keep the energy network safe and reliable, we need to carry out maintenance. At times this will mean you temporarily have no gas and power. That way we can perform our work safely. You are not entitled to a compensation payment for this type of planned maintenance. You can only get this in case of a spontaneous disruption that lasts longer than 4 hours.
Our mechanics must work in a clean and tidy fashion. Do you still have complaints about our mechanics or the work? We truly apologize for this. We would like to know of any complaints you have. You can report your complaint via the contact form (Dutch).