Work on your energy connection

work energy connection

Dear Customer,

Liander is your network operator. We are working to develop an energy network that meets everyone’s needs – now and in the future. Soon we will be replacing the electricity and gas connections to your home. We will also replace your electricity and gas meters with smart meters at the same time. You can read more about this in this letter.


Why are we replacing your energy connection?

The electricity cable and gas pipe leading to your home are outdated. As a result, you may be affected by faults in the future. We want to prevent such faults from occurring.

What does the work involve?

We will be replacing the cable and pipe from the road into your meter box. This will involve digging a trench from the street up to the front of your property. We will also be carrying out work in your meter box. It will take around 8 hours to replace the cable and pipe. We will, of course, ensure that your meter box, garden and paving are left in presentable condition after the work. In some cases you will not be able to use electricity and/or gas for a time while the work is in progress. At the time of your appointment the engineer will be able to tell you roughly how long the interruption to your supply will last.

Want to make an appointment quickly?

Liander has outsourced the work to the company Van Gelder KLM B.V.. To be able to carry out this work, it is important that they agree on a suitable date with you. Please contact this company on telephone number 088-1154688 (lines are open between 8 a.m. and 5 p.m. on weekdays). If you do not get in touch yourself, an employee from the company Van Gelder KLM B.V. will visit you to make an appointment. 

Quality inspections
We carry out regular quality inspections on a random basis. One of our quality inspectors may visit you within four weeks of the work being completed to perform such an inspection.

Do you not yet have smart meters installed?

In that case the engineer will install a smart electricity and gas meter at the same time as carrying out the other work. These meters will automatically send your meter readings to your energy supplier each month. That means you will no longer need to pass on your meter readings yourself. You will also receive a monthly statement showing the energy you have consumed. That means there will be no surprises when you receive your annual bill. Having a greater insight into your consumption also means you will use energy in a more conscious way, which is good for your pocket and the environment. Please read the enclosed flyer at your convenience or visit

The choice is yours

You will receive the smart meters free of charge. You don’t need to take any action yourself. However, you do have a choice, of course.

If you don’t want to have smart meters installed, you are under no obligation. Just let us know if this is your preference. The telephone number you can use to do so can be found under “Do you have any further questions?”.

Do you want the smart meters, but do not want your meter readings to be passed on automatically? That’s possible too. Once the smart meters have been installed, you can deactivate the read-out function via You will still be able to take advantage of dual-rate electricity. Should you change your mind later, you can reactivate the read-out function just as easily.

Have you refused a smart meter in the past? If so, you don’t need to take any action now. You can mention this to the engineer on the day of the appointment.

Do you have any further questions?

Do you have any questions? The enclosed information sheet contains answers to some of the questions you may have. You will also find more information at You can contact J. Enserink on weekdays on telephone number 088 1912088 (lines are open between 8 a.m. and 5 p.m.) or you can send an e-mail to

Yours sincerely,
Liander N.V.

Charlotte Sanders
Consumer and Small Business Director


Some of your questions answered

‘The smart meter’ flyer

Information sheet: Some of your questions answered

We will shortly be carrying out work on your energy connection. This information sheet contains answers to some of the questions you may have. You can also visit our website There you will also find an information film about the work that Liander will be carrying out.

Scan the QR-code in the letter with a QR app to watch the information film.

What do I need to bear in mind if I am temporarily without power?
All your electrical appliances will be temporarily out of use. As a precaution, you should therefore switch off your electrical appliances before the work begins and, where possible, remove the plugs from the sockets. For most households it is particularly important to think about the following appliances:

Fridge and freezer: Keep your fridge and freezer shut as much as possible. This will ensure they stay cold for longer.

Landline telephone and internet: Your landline telephone and internet router will not usually work if there is no power. Charge up devices such as laptops, tablets and mobile phones as much as possible in advance. Do you have a power bank? If so, charge it up so you can carry on working when your device batteries run out. If you can, use a hotspot or download your (school) work. That way you can carry on working without the internet.

Central heating: Your central heating boiler will not work if there is no power. You will therefore be without heating and hot water temporarily.

Alarm systems: Bear in mind that your alarm system may be deactivated. It is also possible that your alarm system could trigger a false alarm. Consult the manufacturer for further information and inform your alarm receiving centre.

Medical equipment: Ventilation or dialysis equipment, for example, may not work temporarily. You should therefore inform your health clinic in good time about the interruption to your power supply and the appointment you have made with the contractor. It may be possible to find alternative equipment in consultation with your health clinic, such as an accumulator- or battery-powered replacement.

What do I need to bear in mind if I am temporarily without gas?

All your gas appliances may be temporarily out of use during the work. In most households the following appliances will be affected:

Central heating: Your central heating boiler will not work if there is no gas. You will therefore be without heating and hot water temporarily.

Shower and bath: You will have hot water as normal before 8 a.m.

Gas cooker: Bear in mind that you will not be able to cook temporarily.

What do I need to consider in relation to work on my gas connection?
During the work on your gas connection we will always check your own internal installation for leaks. This is done to ensure your safety. Your internal installation starts after the meter and you are personally responsible for this. If we discover a leak in this section, we will have to close the main shutoff valve and you will need to contact an engineer yourself. 

How can you help us to prepare for the work?
You can help us enormously by making sure your meter box is empty and easily accessible.

How can I be sure that I am letting the right people in?
The engineer will be carrying proof of identity. This will include his name, in most cases a passport-style photo and the company name Liander. Engineers of contractors and subcontractors will also carry proof of identity. Please just ask to see it.

Does someone need to be at home while the work is carried out?
Yes, it is important that someone aged 18 or older is at home while the work is carried out. If there is no adult at home, we will not be able to start the work.

What should I do if I’m not able to be at home?
In that case ask someone else (an adult) to be present. Give your key to a neighbour or family member, for example. If you are unable to do so, please let us know at least three working days before the work is due to start.

What will the work cost?
The cost will be borne by Liander.

I would like more information about smart meters. Where can I find it?
Go to Here you will find all the information and explanations about this subject.

I feed electricity back to the grid and have not reported this to Liander. What do I need to do? 
Do you feed electricity back to the grid, for example via solar panels? And have you not yet informed us of this? In that case, please let us know 10 days after your meter is installed via our website 

Can I take advantage of dual-rate electricity if the smart meter’s read-out function is deactivated?
Yes, you can.

We live in a rented house. Do I need to coordinate with the owner about this work?
That depends on the agreements you have made with your landlord. Generally speaking, we advise you to notify the landlord that we will be carrying out this work. The most important thing is that someone is at home when the work is carried out.

Where can I find out more information?
If you still have questions about the work, you can get in touch with the contact person indicated in the letter.