Replacement of your outdated energy meter(s)

Replacement of your outdated energy meter(s)

Liander is your network operator. We are working to develop an energy network that meets the demands of today and tomorrow. In this way we are ensuring that 3.2 million Dutch households and businesses can use electricity and gas.

Your current meters are being scrapped

Our data show that the energy meters in your home no longer meet our requirements. This is why we want to replace these meters. Each year we investigate a number of types of meters to see if they are working properly. If it is found that a certain type no longer meets our stringent requirements, we replace these meters. We do this for example to prevent faults.

A meter in your meter cabinet no longer meets these stringent requirements. This is why we are coming to fit new meters.

Would you like to make an appointment?

We have asked our contractor Kemkens to rectify the fault. Our contractor will need an hour (sometimes two) of your time to carry out the work. You can easily book an appointment yourself online by following the steps below:

  • Step 1: Go to (only in Dutch) or scan the QR code in the letter you have received.
  • Step 2: Login with your letter reference and access code. You will find this in the blue box in your letter. This is not necessary if you use the QR code.
  • Step 3: Enter your details.
  • Step 4: Click through to the contractor’s appointment portal.
  • Step 5: Choose a date and time that suits you.

Safe working in coronavirus times

The Dutch Government has produced a guide which states how we can carry out our work and at the same time protect the health of our customers and staff. This guide is called the ‘Safe Working Protocol’. Please download a digital leaflet in which we explain how we can work safely in your home.

Any questions? Just ask!

You can contact Kemkens from Monday to Friday between 8.00 am and 8.00 pm via 088 - 505 03 38 or send an e-mail. Kemkens‘s staff will be pleased to answer your questions.


Why the smart meter?

The smart meter is very convenient and gives you an idea of your energy consumption. But why is Liander actually installing the smart meter?

Good to know

There are a few points that are useful to know when it comes to smart meters.