Replacement of your energy supply
Replacement of your energy supply
We will soon be replacing the energy supply throughout the entire flat, including the energy supply to your home. As a network operator, we work every day to ensure a reliable energy supply. You can read more about this in this letter.
What does the work involve?
We are replacing the cable and pipe from the road into your meter cabinet. To do this:
- We will have to dig a trench from the street to the facade of your property.
- We will drill new holes in the meter cabinet for the thicker supply cable.
- Then we will replace the supply cable through the ground floor to the top of the building. To allow us to do this, any upstairs and downstairs neighbours also need to be at home.
- The main connection in your meter cabinet will be renewed.
- We will replace your current energy meter with a new smart meter.
- We will of course ensure that your meter cabinet, garden and paving are left in good condition after the work.
All upstairs and downstairs neighbours need to be at home
To replace the energy supply, all upstairs and downstairs neighbours need to be at home. This is because the electricity cables in the flat run from downstairs to upstairs and your homes are connected to one another in this way. If someone is not in, then we will unfortunately not be able to go ahead and a new appointment will have to be scheduled. It is therefore in everyone’s interest that we have access to your home on that day. We will of course ensure that your meter cabinet, garden and paving are left in good condition after the work.
Who is carrying out the work?
Liander has outsourced the work to the contracter Dynniq Energy.
Do you have any more questions?
Please find below the answers to your possible questions. Do you have other questions? Please contact us on 020 214 35 20 (Monday to Friday between 8 a.m. and 5 p.m.) or at firstname.lastname@example.org
A few of your questions answered
What should I bear in mind if I will temporarily have no electricity?
All appliances that are electrically powered will temporarily stop working. You should therefore switch off your electrical appliances before the work begins and where possible remove the plugs from the socket. For most households it is particularly important to think about the following appliances:
- Refrigerator and freezer: keep your refrigerator and freezer closed as far as possible. They will then stay cold for longer.
- Home telephone and internet: your home telephone and internet router will usually no longer work if there is no power.
- Central heating: your CH boiler will no longer work if there is no power. As a result you will temporarily have no heating or hot water.
- Alarm installations: bear in mind that your alarm installation may be deactivated. It is also possible that your alarm installation will give out an unintended alarm message. Consult the manufacturer for more information and inform your alarm centre.
- Medical devices: ventilator or dialysis equipment, for example, may temporarily stop working. Report the power outage and the appointment that the contractor has made with you to your medical help centre in good time. In consultation with you, your medical help centre may be able to find you an alternative, for example battery-powered replacement equipment.
What should I bear in mind if I will temporarily have no gas?
All your appliances that run on gas may temporarily stop working while the work is being carried out. In most households this will concern the following appliances:
- Central heating: your CH boiler will no longer work if there is no gas. As a result you will temporarily have no heating or hot water.
- Shower and bath: you will have hot water as usual until 8 a.m.
- Gas cooker: bear in mind that you will be temporarily unable to cook.
What should I bear in mind when work is carried out on the gas connection?
During the work on the gas connection we will always check your own internal installation for leaks. We do this for your own safety. Your internal installation starts after the meter and you are responsible for this yourself. If we find a leak in this section, we will have to turn off the main gas valve and you will have to call in an installer yourself.
How can you help us prepare for the work?
You will help us enormously if you ensure that your meter cabinet is empty and easy to access.
How can I be sure that I am letting right people in?
The fitter will have an identity card on him. On this you will see his name, usually a passport photo and the company name Liander. The contractors’ and subcontractors’ fitters will also carry an identity card. Just ask to see it.
Does someone have to be at home during the work?
Yes, it is important that someone aged 18 years or over is at home during the work. If there is no adult at home, then we cannot start work.
What should I do if I cannot be present?
Ask someone else (an adult) to be present. For example, give your key to one of your neighbours or a family member. Please let us know this at least three working days before the work.
What does the work cost?
The costs of the work will be paid by Liander.
I would like more information about smart meters. Where can I find this?
Visit liander.nl/whythesmartmeter. Here you will find all the information and an explanation.
I feed electricity back into the grid and have not reported this to Liander. What do I need to do?
If you feed electricity back into the grid, for example via solar panels, and have not yet told us about this, you can report this to us at liander.nl/terugleveren (in Dutch only) within 10 days of your meter being fitted.
We live in a rented home. Do I have to agree this work with the owner?
That depends on the agreements you have made with your landlord. We generally advise you to notify them that we are going to carry out this work. The most important thing is that someone is at home when the work is carried out.