In order to keep the energy network safe and reliable, we need to carry out maintenance. At times this will mean you temporarily have no gas and power. That way we can perform our work safely. Read more about the work we are carrying out and what you can expect.
For the translation of the letter you have received read below
Energy deserves attention. As a network operator we are working to develop an energy network that meets the demands of today and tomorrow. In the near future we will therefore be carrying out maintenance work on the gas network in your area. While this work is taking place there will be a temporary interruption to your gas supply. You can read more about this in this letter and the enclosed information sheet.
We will be working on the gas network in your area from [check your letter for the date]
To allow us to work safely, we need to shut off the gas supply. During the above-mentioned period you will therefore be without gas for a number of hours. Unfortunately, we cannot say exactly when your gas will be shut off and for how long. This will depend on what we discover during the maintenance work. We understand that this will be inconvenient for you, especially as we are all now spending much more time at home or working from home. We will, of course, do everything we can to keep the interruption to your supply as short as possible.
We will come to your property to turn off the gas tap temporarily
During the maintenance work we will visit your property to turn off your gas tap to allow us to work safely. Please feel free to ask the person who visits for identification. We will only be able to carry out the work if a person aged 18 or over is present at the address.
Stay informed about the interruption to your gas supply
Would you like to receive a text message on the day of the work to let you know when your gas supply is interrupted and when it is restored? If so, register for our text-message service at www.liander.nl/sms
Coronavirus and our work
All our employees will carry out their work in accordance with the hygiene and safety rules set out by the RIVM (National Institute for Public Health and the Environment). We kindly ask you to follow these rules too. Please stay at least 1.5 metres from our engineers. Only speak to them if absolutely necessary. This will ensure they can carry out their work safely.
You can find the answers to a number of questions on the enclosed information sheet. Do you have further questions? Please do not hesitate to give us a call. We are available between 8 a.m. and 5 p.m. on weekdays on telephone number 088 - 542 63 23.
What can you expect?
You will receive a notification letter. This will inform you about when the work will take place, how long it will last and the name of the contractor carrying out the work.
How to prepare yourself
Some advise on how to prepare for a power cut.
Types of work
Liander carries out a variety of maintenance work.
Read more about maintenance, network extensions and the placing of smart meters.
Frequently asked questions
Can the work be rescheduled?
Unfortunately we cannot reschedule the work. We will do everything we can to carry out the work at a time that suits most of our customers.
Are you providing emergency power?
Unfortunately, offering everyone emergency power during the daily (maintenance) work is not a realistic option. We will try and help you out as far as possible. For example with advice for you to prepare for the power cut. You can also hire a generating set.
I have no hot water after the work, what should I do?
Is it just your CH boiler that is not working? Check the water pressure and reset the boiler by pressing the reset button or just by removing the plug.
If that does not work, you can contact your installer.
Am I entitled to a compensation payment for planned work?
In order to keep the energy network safe and reliable, we need to carry out maintenance. At times this will mean you temporarily have no gas and power. That way we can perform our work safely. You are not entitled to a compensation payment for this type of planned maintenance. You can only get this in case of a spontaneous disruption that lasts longer than 4 hours.
Where do I report a complaint about the work or about the mechanics?
Our mechanics must work in a clean and tidy fashion. Do you still have complaints about our mechanics or the work? We truly apologize for this. We would like to know of any complaints you have. You can report your complaint via the contact form (Dutch).